{"id":7930,"date":"2019-09-23T10:22:48","date_gmt":"2019-09-23T08:22:48","guid":{"rendered":"http:\/\/www.buffiduberman.com\/?page_id=7930"},"modified":"2023-11-14T13:01:59","modified_gmt":"2023-11-14T12:01:59","slug":"telephone-cheat-sheet","status":"publish","type":"page","link":"https:\/\/buffiduberman.com\/nl\/telephone-cheat-sheet\/","title":{"rendered":"Telefoon spiekbriefje"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"7930\" class=\"elementor elementor-7930\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-095ad0f e-flex e-con-boxed e-con e-parent\" data-id=\"095ad0f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cd42db4 e-con-full e-flex e-con e-child\" data-id=\"cd42db4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4174e63 elementor-widget elementor-widget-image\" data-id=\"4174e63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"1132\" src=\"https:\/\/buffiduberman.com\/wp-content\/uploads\/2023\/08\/Telephone-CS-magazine-e1692275047713.png\" class=\"attachment-large size-large wp-image-14697\" alt=\"\" srcset=\"https:\/\/buffiduberman.com\/wp-content\/uploads\/2023\/08\/Telephone-CS-magazine-e1692275047713.png 1414w, https:\/\/buffiduberman.com\/wp-content\/uploads\/2023\/08\/Telephone-CS-magazine-e1692275047713-212x300.png 212w, https:\/\/buffiduberman.com\/wp-content\/uploads\/2023\/08\/Telephone-CS-magazine-e1692275047713-768x1086.png 768w, https:\/\/buffiduberman.com\/wp-content\/uploads\/2023\/08\/Telephone-CS-magazine-e1692275047713-1086x1536.png 1086w, https:\/\/buffiduberman.com\/wp-content\/uploads\/2023\/08\/Telephone-CS-magazine-e1692275047713-8x12.png 8w, https:\/\/buffiduberman.com\/wp-content\/uploads\/2023\/08\/Telephone-CS-magazine-e1692275047713-600x849.png 600w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7338ec elementor-widget elementor-widget-heading\" data-id=\"a7338ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Telefoon spiekbriefje<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09eabbe elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"09eabbe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"1080\" viewbox=\"0 0 810 809.999993\" height=\"1080\" preserveaspectratio=\"xMidYMid meet\"><defs><clippath id=\"6316d183de\"><path d=\"M 186 19.097656 L 770 19.097656 L 770 648 L 186 648 Z M 186 19.097656 \" clip-rule=\"nonzero\"><\/path><\/clippath><\/defs><g clip-path=\"url(#6316d183de)\"><path fill=\"#000000\" d=\"M 713.335938 19.269531 C 722.40625 23.046875 732.449219 25.410156 740.375 30.859375 C 771.199219 52.0625 777.757812 88.910156 757.246094 121.984375 C 711.910156 195.082031 666.484375 268.128906 620.976562 341.117188 C 564.539062 431.832031 508.121094 522.5625 451.722656 613.300781 C 439.21875 633.480469 421.953125 645.925781 398.183594 647.328125 C 373.167969 648.804688 353.691406 638.03125 339.378906 617.523438 C 315.113281 582.75 290.785156 548.027344 266.390625 513.347656 C 244.472656 482.078125 222.550781 450.808594 200.632812 419.542969 C 184.605469 396.667969 181.710938 372.726562 194.792969 347.46875 C 214.191406 310.019531 268.894531 302.53125 297.53125 333.507812 C 301.390625 337.714844 304.957031 342.15625 308.230469 346.832031 C 334.0625 383.535156 359.835938 420.277344 385.550781 457.058594 C 387.246094 459.476562 388.988281 461.859375 391.085938 464.777344 C 399.140625 451.816406 406.851562 439.414062 414.566406 427.011719 C 489.984375 305.777344 565.335938 184.496094 640.617188 63.175781 C 654.257812 41.082031 670.164062 23.628906 696.960938 19.269531 Z M 713.335938 19.269531 \" fill-opacity=\"1\" fill-rule=\"nonzero\"><\/path><\/g><path fill=\"#000000\" d=\"M 554.121094 104.316406 C 540.523438 126.167969 526.960938 147.96875 513.617188 169.410156 C 498.097656 164.601562 483.421875 159.296875 468.359375 155.523438 C 416.253906 142.464844 364.59375 145.101562 313.871094 162.390625 C 255.683594 182.222656 209.09375 217.886719 174.097656 268.355469 C 168.273438 276.691406 162.945312 285.332031 158.105469 294.277344 C 153.265625 303.222656 148.953125 312.414062 145.160156 321.855469 C 141.371094 331.292969 138.128906 340.914062 135.4375 350.722656 C 132.742188 360.53125 130.617188 370.460938 129.054688 380.511719 C 117.578125 453.628906 132.207031 521.335938 173.921875 582.300781 C 214.820312 642.0625 271.253906 680.515625 341.984375 696.605469 C 402.34375 710.335938 461.203125 704.367188 517.679688 678.71875 C 573.421875 653.398438 616.34375 613.667969 646.121094 560.277344 C 674.191406 509.949219 685.3125 455.730469 679.445312 398.296875 C 678.214844 386.257812 675.410156 374.382812 673.550781 362.394531 C 673.152344 359.835938 672.746094 356.542969 673.953125 354.574219 C 690.363281 327.746094 707.054688 301.089844 723.835938 274.140625 C 784.070312 390.882812 773.789062 571.660156 639.582031 691.433594 C 500.640625 815.429688 290.996094 810.753906 156.347656 682.101562 C 27.046875 558.554688 10.8125 350.875 119.621094 210.292969 C 235.738281 60.269531 425.640625 39.628906 554.121094 104.316406 Z M 554.121094 104.316406 \" fill-opacity=\"1\" fill-rule=\"nonzero\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Leaving a message<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"1080\" viewbox=\"0 0 810 809.999993\" height=\"1080\" preserveaspectratio=\"xMidYMid meet\"><defs><clippath id=\"6316d183de\"><path d=\"M 186 19.097656 L 770 19.097656 L 770 648 L 186 648 Z M 186 19.097656 \" clip-rule=\"nonzero\"><\/path><\/clippath><\/defs><g clip-path=\"url(#6316d183de)\"><path fill=\"#000000\" d=\"M 713.335938 19.269531 C 722.40625 23.046875 732.449219 25.410156 740.375 30.859375 C 771.199219 52.0625 777.757812 88.910156 757.246094 121.984375 C 711.910156 195.082031 666.484375 268.128906 620.976562 341.117188 C 564.539062 431.832031 508.121094 522.5625 451.722656 613.300781 C 439.21875 633.480469 421.953125 645.925781 398.183594 647.328125 C 373.167969 648.804688 353.691406 638.03125 339.378906 617.523438 C 315.113281 582.75 290.785156 548.027344 266.390625 513.347656 C 244.472656 482.078125 222.550781 450.808594 200.632812 419.542969 C 184.605469 396.667969 181.710938 372.726562 194.792969 347.46875 C 214.191406 310.019531 268.894531 302.53125 297.53125 333.507812 C 301.390625 337.714844 304.957031 342.15625 308.230469 346.832031 C 334.0625 383.535156 359.835938 420.277344 385.550781 457.058594 C 387.246094 459.476562 388.988281 461.859375 391.085938 464.777344 C 399.140625 451.816406 406.851562 439.414062 414.566406 427.011719 C 489.984375 305.777344 565.335938 184.496094 640.617188 63.175781 C 654.257812 41.082031 670.164062 23.628906 696.960938 19.269531 Z M 713.335938 19.269531 \" fill-opacity=\"1\" fill-rule=\"nonzero\"><\/path><\/g><path fill=\"#000000\" d=\"M 554.121094 104.316406 C 540.523438 126.167969 526.960938 147.96875 513.617188 169.410156 C 498.097656 164.601562 483.421875 159.296875 468.359375 155.523438 C 416.253906 142.464844 364.59375 145.101562 313.871094 162.390625 C 255.683594 182.222656 209.09375 217.886719 174.097656 268.355469 C 168.273438 276.691406 162.945312 285.332031 158.105469 294.277344 C 153.265625 303.222656 148.953125 312.414062 145.160156 321.855469 C 141.371094 331.292969 138.128906 340.914062 135.4375 350.722656 C 132.742188 360.53125 130.617188 370.460938 129.054688 380.511719 C 117.578125 453.628906 132.207031 521.335938 173.921875 582.300781 C 214.820312 642.0625 271.253906 680.515625 341.984375 696.605469 C 402.34375 710.335938 461.203125 704.367188 517.679688 678.71875 C 573.421875 653.398438 616.34375 613.667969 646.121094 560.277344 C 674.191406 509.949219 685.3125 455.730469 679.445312 398.296875 C 678.214844 386.257812 675.410156 374.382812 673.550781 362.394531 C 673.152344 359.835938 672.746094 356.542969 673.953125 354.574219 C 690.363281 327.746094 707.054688 301.089844 723.835938 274.140625 C 784.070312 390.882812 773.789062 571.660156 639.582031 691.433594 C 500.640625 815.429688 290.996094 810.753906 156.347656 682.101562 C 27.046875 558.554688 10.8125 350.875 119.621094 210.292969 C 235.738281 60.269531 425.640625 39.628906 554.121094 104.316406 Z M 554.121094 104.316406 \" fill-opacity=\"1\" fill-rule=\"nonzero\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Asking for more information<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"1080\" viewbox=\"0 0 810 809.999993\" height=\"1080\" preserveaspectratio=\"xMidYMid meet\"><defs><clippath id=\"6316d183de\"><path d=\"M 186 19.097656 L 770 19.097656 L 770 648 L 186 648 Z M 186 19.097656 \" clip-rule=\"nonzero\"><\/path><\/clippath><\/defs><g clip-path=\"url(#6316d183de)\"><path fill=\"#000000\" d=\"M 713.335938 19.269531 C 722.40625 23.046875 732.449219 25.410156 740.375 30.859375 C 771.199219 52.0625 777.757812 88.910156 757.246094 121.984375 C 711.910156 195.082031 666.484375 268.128906 620.976562 341.117188 C 564.539062 431.832031 508.121094 522.5625 451.722656 613.300781 C 439.21875 633.480469 421.953125 645.925781 398.183594 647.328125 C 373.167969 648.804688 353.691406 638.03125 339.378906 617.523438 C 315.113281 582.75 290.785156 548.027344 266.390625 513.347656 C 244.472656 482.078125 222.550781 450.808594 200.632812 419.542969 C 184.605469 396.667969 181.710938 372.726562 194.792969 347.46875 C 214.191406 310.019531 268.894531 302.53125 297.53125 333.507812 C 301.390625 337.714844 304.957031 342.15625 308.230469 346.832031 C 334.0625 383.535156 359.835938 420.277344 385.550781 457.058594 C 387.246094 459.476562 388.988281 461.859375 391.085938 464.777344 C 399.140625 451.816406 406.851562 439.414062 414.566406 427.011719 C 489.984375 305.777344 565.335938 184.496094 640.617188 63.175781 C 654.257812 41.082031 670.164062 23.628906 696.960938 19.269531 Z M 713.335938 19.269531 \" fill-opacity=\"1\" fill-rule=\"nonzero\"><\/path><\/g><path fill=\"#000000\" d=\"M 554.121094 104.316406 C 540.523438 126.167969 526.960938 147.96875 513.617188 169.410156 C 498.097656 164.601562 483.421875 159.296875 468.359375 155.523438 C 416.253906 142.464844 364.59375 145.101562 313.871094 162.390625 C 255.683594 182.222656 209.09375 217.886719 174.097656 268.355469 C 168.273438 276.691406 162.945312 285.332031 158.105469 294.277344 C 153.265625 303.222656 148.953125 312.414062 145.160156 321.855469 C 141.371094 331.292969 138.128906 340.914062 135.4375 350.722656 C 132.742188 360.53125 130.617188 370.460938 129.054688 380.511719 C 117.578125 453.628906 132.207031 521.335938 173.921875 582.300781 C 214.820312 642.0625 271.253906 680.515625 341.984375 696.605469 C 402.34375 710.335938 461.203125 704.367188 517.679688 678.71875 C 573.421875 653.398438 616.34375 613.667969 646.121094 560.277344 C 674.191406 509.949219 685.3125 455.730469 679.445312 398.296875 C 678.214844 386.257812 675.410156 374.382812 673.550781 362.394531 C 673.152344 359.835938 672.746094 356.542969 673.953125 354.574219 C 690.363281 327.746094 707.054688 301.089844 723.835938 274.140625 C 784.070312 390.882812 773.789062 571.660156 639.582031 691.433594 C 500.640625 815.429688 290.996094 810.753906 156.347656 682.101562 C 27.046875 558.554688 10.8125 350.875 119.621094 210.292969 C 235.738281 60.269531 425.640625 39.628906 554.121094 104.316406 Z M 554.121094 104.316406 \" fill-opacity=\"1\" fill-rule=\"nonzero\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">What to say if you don\u2019t understand<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"1080\" viewbox=\"0 0 810 809.999993\" height=\"1080\" preserveaspectratio=\"xMidYMid meet\"><defs><clippath id=\"6316d183de\"><path d=\"M 186 19.097656 L 770 19.097656 L 770 648 L 186 648 Z M 186 19.097656 \" clip-rule=\"nonzero\"><\/path><\/clippath><\/defs><g clip-path=\"url(#6316d183de)\"><path fill=\"#000000\" d=\"M 713.335938 19.269531 C 722.40625 23.046875 732.449219 25.410156 740.375 30.859375 C 771.199219 52.0625 777.757812 88.910156 757.246094 121.984375 C 711.910156 195.082031 666.484375 268.128906 620.976562 341.117188 C 564.539062 431.832031 508.121094 522.5625 451.722656 613.300781 C 439.21875 633.480469 421.953125 645.925781 398.183594 647.328125 C 373.167969 648.804688 353.691406 638.03125 339.378906 617.523438 C 315.113281 582.75 290.785156 548.027344 266.390625 513.347656 C 244.472656 482.078125 222.550781 450.808594 200.632812 419.542969 C 184.605469 396.667969 181.710938 372.726562 194.792969 347.46875 C 214.191406 310.019531 268.894531 302.53125 297.53125 333.507812 C 301.390625 337.714844 304.957031 342.15625 308.230469 346.832031 C 334.0625 383.535156 359.835938 420.277344 385.550781 457.058594 C 387.246094 459.476562 388.988281 461.859375 391.085938 464.777344 C 399.140625 451.816406 406.851562 439.414062 414.566406 427.011719 C 489.984375 305.777344 565.335938 184.496094 640.617188 63.175781 C 654.257812 41.082031 670.164062 23.628906 696.960938 19.269531 Z M 713.335938 19.269531 \" fill-opacity=\"1\" fill-rule=\"nonzero\"><\/path><\/g><path fill=\"#000000\" d=\"M 554.121094 104.316406 C 540.523438 126.167969 526.960938 147.96875 513.617188 169.410156 C 498.097656 164.601562 483.421875 159.296875 468.359375 155.523438 C 416.253906 142.464844 364.59375 145.101562 313.871094 162.390625 C 255.683594 182.222656 209.09375 217.886719 174.097656 268.355469 C 168.273438 276.691406 162.945312 285.332031 158.105469 294.277344 C 153.265625 303.222656 148.953125 312.414062 145.160156 321.855469 C 141.371094 331.292969 138.128906 340.914062 135.4375 350.722656 C 132.742188 360.53125 130.617188 370.460938 129.054688 380.511719 C 117.578125 453.628906 132.207031 521.335938 173.921875 582.300781 C 214.820312 642.0625 271.253906 680.515625 341.984375 696.605469 C 402.34375 710.335938 461.203125 704.367188 517.679688 678.71875 C 573.421875 653.398438 616.34375 613.667969 646.121094 560.277344 C 674.191406 509.949219 685.3125 455.730469 679.445312 398.296875 C 678.214844 386.257812 675.410156 374.382812 673.550781 362.394531 C 673.152344 359.835938 672.746094 356.542969 673.953125 354.574219 C 690.363281 327.746094 707.054688 301.089844 723.835938 274.140625 C 784.070312 390.882812 773.789062 571.660156 639.582031 691.433594 C 500.640625 815.429688 290.996094 810.753906 156.347656 682.101562 C 27.046875 558.554688 10.8125 350.875 119.621094 210.292969 C 235.738281 60.269531 425.640625 39.628906 554.121094 104.316406 Z M 554.121094 104.316406 \" fill-opacity=\"1\" fill-rule=\"nonzero\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Responding to bad news<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"1080\" viewbox=\"0 0 810 809.999993\" height=\"1080\" preserveaspectratio=\"xMidYMid meet\"><defs><clippath id=\"6316d183de\"><path d=\"M 186 19.097656 L 770 19.097656 L 770 648 L 186 648 Z M 186 19.097656 \" clip-rule=\"nonzero\"><\/path><\/clippath><\/defs><g clip-path=\"url(#6316d183de)\"><path fill=\"#000000\" d=\"M 713.335938 19.269531 C 722.40625 23.046875 732.449219 25.410156 740.375 30.859375 C 771.199219 52.0625 777.757812 88.910156 757.246094 121.984375 C 711.910156 195.082031 666.484375 268.128906 620.976562 341.117188 C 564.539062 431.832031 508.121094 522.5625 451.722656 613.300781 C 439.21875 633.480469 421.953125 645.925781 398.183594 647.328125 C 373.167969 648.804688 353.691406 638.03125 339.378906 617.523438 C 315.113281 582.75 290.785156 548.027344 266.390625 513.347656 C 244.472656 482.078125 222.550781 450.808594 200.632812 419.542969 C 184.605469 396.667969 181.710938 372.726562 194.792969 347.46875 C 214.191406 310.019531 268.894531 302.53125 297.53125 333.507812 C 301.390625 337.714844 304.957031 342.15625 308.230469 346.832031 C 334.0625 383.535156 359.835938 420.277344 385.550781 457.058594 C 387.246094 459.476562 388.988281 461.859375 391.085938 464.777344 C 399.140625 451.816406 406.851562 439.414062 414.566406 427.011719 C 489.984375 305.777344 565.335938 184.496094 640.617188 63.175781 C 654.257812 41.082031 670.164062 23.628906 696.960938 19.269531 Z M 713.335938 19.269531 \" fill-opacity=\"1\" fill-rule=\"nonzero\"><\/path><\/g><path fill=\"#000000\" d=\"M 554.121094 104.316406 C 540.523438 126.167969 526.960938 147.96875 513.617188 169.410156 C 498.097656 164.601562 483.421875 159.296875 468.359375 155.523438 C 416.253906 142.464844 364.59375 145.101562 313.871094 162.390625 C 255.683594 182.222656 209.09375 217.886719 174.097656 268.355469 C 168.273438 276.691406 162.945312 285.332031 158.105469 294.277344 C 153.265625 303.222656 148.953125 312.414062 145.160156 321.855469 C 141.371094 331.292969 138.128906 340.914062 135.4375 350.722656 C 132.742188 360.53125 130.617188 370.460938 129.054688 380.511719 C 117.578125 453.628906 132.207031 521.335938 173.921875 582.300781 C 214.820312 642.0625 271.253906 680.515625 341.984375 696.605469 C 402.34375 710.335938 461.203125 704.367188 517.679688 678.71875 C 573.421875 653.398438 616.34375 613.667969 646.121094 560.277344 C 674.191406 509.949219 685.3125 455.730469 679.445312 398.296875 C 678.214844 386.257812 675.410156 374.382812 673.550781 362.394531 C 673.152344 359.835938 672.746094 356.542969 673.953125 354.574219 C 690.363281 327.746094 707.054688 301.089844 723.835938 274.140625 C 784.070312 390.882812 773.789062 571.660156 639.582031 691.433594 C 500.640625 815.429688 290.996094 810.753906 156.347656 682.101562 C 27.046875 558.554688 10.8125 350.875 119.621094 210.292969 C 235.738281 60.269531 425.640625 39.628906 554.121094 104.316406 Z M 554.121094 104.316406 \" fill-opacity=\"1\" fill-rule=\"nonzero\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Dealing with complaints<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"1080\" viewbox=\"0 0 810 809.999993\" height=\"1080\" preserveaspectratio=\"xMidYMid meet\"><defs><clippath id=\"6316d183de\"><path d=\"M 186 19.097656 L 770 19.097656 L 770 648 L 186 648 Z M 186 19.097656 \" clip-rule=\"nonzero\"><\/path><\/clippath><\/defs><g clip-path=\"url(#6316d183de)\"><path fill=\"#000000\" d=\"M 713.335938 19.269531 C 722.40625 23.046875 732.449219 25.410156 740.375 30.859375 C 771.199219 52.0625 777.757812 88.910156 757.246094 121.984375 C 711.910156 195.082031 666.484375 268.128906 620.976562 341.117188 C 564.539062 431.832031 508.121094 522.5625 451.722656 613.300781 C 439.21875 633.480469 421.953125 645.925781 398.183594 647.328125 C 373.167969 648.804688 353.691406 638.03125 339.378906 617.523438 C 315.113281 582.75 290.785156 548.027344 266.390625 513.347656 C 244.472656 482.078125 222.550781 450.808594 200.632812 419.542969 C 184.605469 396.667969 181.710938 372.726562 194.792969 347.46875 C 214.191406 310.019531 268.894531 302.53125 297.53125 333.507812 C 301.390625 337.714844 304.957031 342.15625 308.230469 346.832031 C 334.0625 383.535156 359.835938 420.277344 385.550781 457.058594 C 387.246094 459.476562 388.988281 461.859375 391.085938 464.777344 C 399.140625 451.816406 406.851562 439.414062 414.566406 427.011719 C 489.984375 305.777344 565.335938 184.496094 640.617188 63.175781 C 654.257812 41.082031 670.164062 23.628906 696.960938 19.269531 Z M 713.335938 19.269531 \" fill-opacity=\"1\" fill-rule=\"nonzero\"><\/path><\/g><path fill=\"#000000\" d=\"M 554.121094 104.316406 C 540.523438 126.167969 526.960938 147.96875 513.617188 169.410156 C 498.097656 164.601562 483.421875 159.296875 468.359375 155.523438 C 416.253906 142.464844 364.59375 145.101562 313.871094 162.390625 C 255.683594 182.222656 209.09375 217.886719 174.097656 268.355469 C 168.273438 276.691406 162.945312 285.332031 158.105469 294.277344 C 153.265625 303.222656 148.953125 312.414062 145.160156 321.855469 C 141.371094 331.292969 138.128906 340.914062 135.4375 350.722656 C 132.742188 360.53125 130.617188 370.460938 129.054688 380.511719 C 117.578125 453.628906 132.207031 521.335938 173.921875 582.300781 C 214.820312 642.0625 271.253906 680.515625 341.984375 696.605469 C 402.34375 710.335938 461.203125 704.367188 517.679688 678.71875 C 573.421875 653.398438 616.34375 613.667969 646.121094 560.277344 C 674.191406 509.949219 685.3125 455.730469 679.445312 398.296875 C 678.214844 386.257812 675.410156 374.382812 673.550781 362.394531 C 673.152344 359.835938 672.746094 356.542969 673.953125 354.574219 C 690.363281 327.746094 707.054688 301.089844 723.835938 274.140625 C 784.070312 390.882812 773.789062 571.660156 639.582031 691.433594 C 500.640625 815.429688 290.996094 810.753906 156.347656 682.101562 C 27.046875 558.554688 10.8125 350.875 119.621094 210.292969 C 235.738281 60.269531 425.640625 39.628906 554.121094 104.316406 Z M 554.121094 104.316406 \" fill-opacity=\"1\" fill-rule=\"nonzero\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Confirming information<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"1080\" viewbox=\"0 0 810 809.999993\" height=\"1080\" preserveaspectratio=\"xMidYMid meet\"><defs><clippath id=\"6316d183de\"><path d=\"M 186 19.097656 L 770 19.097656 L 770 648 L 186 648 Z M 186 19.097656 \" clip-rule=\"nonzero\"><\/path><\/clippath><\/defs><g clip-path=\"url(#6316d183de)\"><path fill=\"#000000\" d=\"M 713.335938 19.269531 C 722.40625 23.046875 732.449219 25.410156 740.375 30.859375 C 771.199219 52.0625 777.757812 88.910156 757.246094 121.984375 C 711.910156 195.082031 666.484375 268.128906 620.976562 341.117188 C 564.539062 431.832031 508.121094 522.5625 451.722656 613.300781 C 439.21875 633.480469 421.953125 645.925781 398.183594 647.328125 C 373.167969 648.804688 353.691406 638.03125 339.378906 617.523438 C 315.113281 582.75 290.785156 548.027344 266.390625 513.347656 C 244.472656 482.078125 222.550781 450.808594 200.632812 419.542969 C 184.605469 396.667969 181.710938 372.726562 194.792969 347.46875 C 214.191406 310.019531 268.894531 302.53125 297.53125 333.507812 C 301.390625 337.714844 304.957031 342.15625 308.230469 346.832031 C 334.0625 383.535156 359.835938 420.277344 385.550781 457.058594 C 387.246094 459.476562 388.988281 461.859375 391.085938 464.777344 C 399.140625 451.816406 406.851562 439.414062 414.566406 427.011719 C 489.984375 305.777344 565.335938 184.496094 640.617188 63.175781 C 654.257812 41.082031 670.164062 23.628906 696.960938 19.269531 Z M 713.335938 19.269531 \" fill-opacity=\"1\" fill-rule=\"nonzero\"><\/path><\/g><path fill=\"#000000\" d=\"M 554.121094 104.316406 C 540.523438 126.167969 526.960938 147.96875 513.617188 169.410156 C 498.097656 164.601562 483.421875 159.296875 468.359375 155.523438 C 416.253906 142.464844 364.59375 145.101562 313.871094 162.390625 C 255.683594 182.222656 209.09375 217.886719 174.097656 268.355469 C 168.273438 276.691406 162.945312 285.332031 158.105469 294.277344 C 153.265625 303.222656 148.953125 312.414062 145.160156 321.855469 C 141.371094 331.292969 138.128906 340.914062 135.4375 350.722656 C 132.742188 360.53125 130.617188 370.460938 129.054688 380.511719 C 117.578125 453.628906 132.207031 521.335938 173.921875 582.300781 C 214.820312 642.0625 271.253906 680.515625 341.984375 696.605469 C 402.34375 710.335938 461.203125 704.367188 517.679688 678.71875 C 573.421875 653.398438 616.34375 613.667969 646.121094 560.277344 C 674.191406 509.949219 685.3125 455.730469 679.445312 398.296875 C 678.214844 386.257812 675.410156 374.382812 673.550781 362.394531 C 673.152344 359.835938 672.746094 356.542969 673.953125 354.574219 C 690.363281 327.746094 707.054688 301.089844 723.835938 274.140625 C 784.070312 390.882812 773.789062 571.660156 639.582031 691.433594 C 500.640625 815.429688 290.996094 810.753906 156.347656 682.101562 C 27.046875 558.554688 10.8125 350.875 119.621094 210.292969 C 235.738281 60.269531 425.640625 39.628906 554.121094 104.316406 Z M 554.121094 104.316406 \" fill-opacity=\"1\" fill-rule=\"nonzero\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Making a request<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"1080\" viewbox=\"0 0 810 809.999993\" height=\"1080\" preserveaspectratio=\"xMidYMid meet\"><defs><clippath id=\"6316d183de\"><path d=\"M 186 19.097656 L 770 19.097656 L 770 648 L 186 648 Z M 186 19.097656 \" clip-rule=\"nonzero\"><\/path><\/clippath><\/defs><g clip-path=\"url(#6316d183de)\"><path fill=\"#000000\" d=\"M 713.335938 19.269531 C 722.40625 23.046875 732.449219 25.410156 740.375 30.859375 C 771.199219 52.0625 777.757812 88.910156 757.246094 121.984375 C 711.910156 195.082031 666.484375 268.128906 620.976562 341.117188 C 564.539062 431.832031 508.121094 522.5625 451.722656 613.300781 C 439.21875 633.480469 421.953125 645.925781 398.183594 647.328125 C 373.167969 648.804688 353.691406 638.03125 339.378906 617.523438 C 315.113281 582.75 290.785156 548.027344 266.390625 513.347656 C 244.472656 482.078125 222.550781 450.808594 200.632812 419.542969 C 184.605469 396.667969 181.710938 372.726562 194.792969 347.46875 C 214.191406 310.019531 268.894531 302.53125 297.53125 333.507812 C 301.390625 337.714844 304.957031 342.15625 308.230469 346.832031 C 334.0625 383.535156 359.835938 420.277344 385.550781 457.058594 C 387.246094 459.476562 388.988281 461.859375 391.085938 464.777344 C 399.140625 451.816406 406.851562 439.414062 414.566406 427.011719 C 489.984375 305.777344 565.335938 184.496094 640.617188 63.175781 C 654.257812 41.082031 670.164062 23.628906 696.960938 19.269531 Z M 713.335938 19.269531 \" fill-opacity=\"1\" fill-rule=\"nonzero\"><\/path><\/g><path fill=\"#000000\" d=\"M 554.121094 104.316406 C 540.523438 126.167969 526.960938 147.96875 513.617188 169.410156 C 498.097656 164.601562 483.421875 159.296875 468.359375 155.523438 C 416.253906 142.464844 364.59375 145.101562 313.871094 162.390625 C 255.683594 182.222656 209.09375 217.886719 174.097656 268.355469 C 168.273438 276.691406 162.945312 285.332031 158.105469 294.277344 C 153.265625 303.222656 148.953125 312.414062 145.160156 321.855469 C 141.371094 331.292969 138.128906 340.914062 135.4375 350.722656 C 132.742188 360.53125 130.617188 370.460938 129.054688 380.511719 C 117.578125 453.628906 132.207031 521.335938 173.921875 582.300781 C 214.820312 642.0625 271.253906 680.515625 341.984375 696.605469 C 402.34375 710.335938 461.203125 704.367188 517.679688 678.71875 C 573.421875 653.398438 616.34375 613.667969 646.121094 560.277344 C 674.191406 509.949219 685.3125 455.730469 679.445312 398.296875 C 678.214844 386.257812 675.410156 374.382812 673.550781 362.394531 C 673.152344 359.835938 672.746094 356.542969 673.953125 354.574219 C 690.363281 327.746094 707.054688 301.089844 723.835938 274.140625 C 784.070312 390.882812 773.789062 571.660156 639.582031 691.433594 C 500.640625 815.429688 290.996094 810.753906 156.347656 682.101562 C 27.046875 558.554688 10.8125 350.875 119.621094 210.292969 C 235.738281 60.269531 425.640625 39.628906 554.121094 104.316406 Z M 554.121094 104.316406 \" fill-opacity=\"1\" fill-rule=\"nonzero\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Setting up an appointment<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d90355 elementor-widget elementor-widget-html\" data-id=\"1d90355\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"_form_17\"><\/div><script src=\"https:\/\/creativecommunicationconsultants.activehosted.com\/f\/embed.php?id=17\" type=\"text\/javascript\" charset=\"utf-8\"><\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff65379 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ff65379\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d93c485 elementor-widget elementor-widget-testimonial\" data-id=\"d93c485\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-wrapper\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-content\">\u201cBuffi has helped me grow my confidence and my English skills to a whole new level!\u201d<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-testimonial-meta elementor-has-image elementor-testimonial-image-position-aside\">\n\t\t\t\t<div class=\"elementor-testimonial-meta-inner\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-image\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/buffiduberman.com\/wp-content\/uploads\/2022\/12\/Diana-Matroos-kopie.jpg\" class=\"attachment-full size-full wp-image-12894\" alt=\"\" srcset=\"https:\/\/buffiduberman.com\/wp-content\/uploads\/2022\/12\/Diana-Matroos-kopie.jpg 300w, https:\/\/buffiduberman.com\/wp-content\/uploads\/2022\/12\/Diana-Matroos-kopie-150x150.jpg 150w, https:\/\/buffiduberman.com\/wp-content\/uploads\/2022\/12\/Diana-Matroos-kopie-12x12.jpg 12w, https:\/\/buffiduberman.com\/wp-content\/uploads\/2022\/12\/Diana-Matroos-kopie-100x100.jpg 100w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-name\">Diana Matroos<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-job\">Journalist, Moderator, and host at BNR Radio<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-decdfb8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"decdfb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8cd376 elementor-widget elementor-widget-text-editor\" data-id=\"d8cd376\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Do you ever get nervous before making an English phone call? If you see a foreign number on your screen, do you ask your colleague to take that call?<\/p><p>Well, there\u2019s no need to keep your English on hold\u2026my new Telephone Cheat Sheet will help you speak and make calls with confidence!<\/p><p>You\u2019ll find a variety of phrases for everything from taking\/leaving a message to the wrong number, and so much more! Hello, operator, please connect me to better phone calls after I fill in my email below!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0374394 elementor-widget elementor-widget-html\" data-id=\"0374394\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"_form_17\"><\/div><script src=\"https:\/\/creativecommunicationconsultants.activehosted.com\/f\/embed.php?id=17\" type=\"text\/javascript\" charset=\"utf-8\"><\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Telephone Cheat Sheet Leaving a message Asking for more information What to say if you don\u2019t understand Responding to bad news Dealing with complaints Confirming information Making a request Setting up an appointment \u201cBuffi has helped me grow my confidence and my English skills to a whole new level!\u201d Diana Matroos Journalist, Moderator, and host [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":611,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7930","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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