Ordering & Returns

A. Services

The services offered on  our Webshop are listed on our website and include but are not limited to various online lesson programs.

You can purchase the lesson program including a lesson book, if available for that program, which book will be sent to you by ordinary mail or you can purchase the lesson program without the lesson book. If you purchase the lesson program without the lesson book you may pay less. The prices for the lesson program will be displayed on the website of our Webshop and include the price per the lesson program plus any applicable VAT, but will not include the costs of delivery of the lesson book to you if you purchased the complete lesson program.

You can purchase my ‘Blending Learning’ program, that includes an online course plus private coaching online lessons (“Fastermind”) on the Webshop. For these online lessons the same conditions as quoted herein shall apply. Any cancellation of a coaching session must be made at least 48 hours in advance and any cancellations less then 48 hours will be fully charged. All content and discussions in a coaching session is confidential and no part, sound or image of such coaching session may be recorded, filmed, used, copied or transmitted without our or your prior written approval.

Via the Webshop and/or Website, we may offer you from time to time access to other content or material, including but not limited to tutorials, podcasts, (live)streamed sessions, webinars and Q&A’s. You agree to use and access such content for your personal non-commercial use and not to share, distribute or otherwise make available such content to others without our prior written consent. Other translation-, coaching- or editing services are available for you at your request and depending on availability of our services for which a separate agreement shall be made up between us, specifying which services shall be included against what price.

Your payment of the price will be done through the different types of direct online payment opportunities as offered on the website of the Webshop, like – but not limited to – PayPal, Master Card, Visa, iDEAL, Maestro.

If you want to purchase any products or services from the Webshop  you have to enter into a distance contract (concluded electronically through the website) with Creative Communications. The agreement will be final after your acceptance of the Terms (via opt in) and the completeness of your payment due within the final payment term as stated on the invoice.

Creative Communications will automatically send you a confirmation by email regarding the content of the concluded agreement which allows you to follow the lesson program. This confirmation email shall inform you further about the identity of Creative Communications, the (email) address whereto you can send your complains, the essential aspect of the purchased service, the price of it, including taxes, the method of payment and finally the way how you can exercise your right to withdraw from your contract with Creative Communications.

You do not have the right to withdraw from the contract once delivery of the lesson program has started at which point your transaction is final. The lesson program commences immediately after such lesson will be made available on our website. Therefore, you will not have a right to cancel your contract once the lesson program commences.

B. Products

Once you purchased and downloaded an electronic/digital product from our Webshop – such as: an ebook or online Discussion Cards – you do not have a right to terminate or ask for a refund once these products are (electronically) delivered to your computer (because of the nature of such download).

For physical products such as  books, Discussion Card or other products you have purchased from our Webshop you can return these but such product must arrive in the same condition in which you have received it, which means unopened packaging, unused, intact and  exactly as the package you have received it from us by regular mail. If you exercise this right, then you must return the product to Creative Communications immediately after your receipt of this book. The costs for returning the book will be for your account. As soon as possible after you have exercised your right to withdraw – at least within 30 days – Creative Communications will pay back to you the price you have paid to Creative Communications. At the fulfillment of above mentioned procedure the agreement between you and Creative Communications will be terminated and Creative Communications will not be responsible and/or liable for damage or claims from you.

C. Right of Withdrawal

If you wish to exercise your statutory right of withdrawal and cancel your purchase (provided the product was purchased within the last 14 days), you can submit your request via this link.