“I’m sorry.”

That’s really hard for some people to say.
(Almost as hard as….Worcestershire sauce!)

But it might not be enough for a professional situation.
How can you say ‘sorry’ and sound genuine, yet professional?

As an English coach, I am passionate about helping my clients develop a Word Wardrobe, so that they always have enough choices when it comes to finding the most appropriate phrase or word. If you only have ‘I’m sorry’ in your (written AND spoken) Word Wardrobe, you will see that it doesn’t always work.

So let’s add some choices!

“I sincerely apologise for any inconvenience this might have caused.”
“I truly regret that this happened.”
“On behalf of my entire team, I’d like to extend our apologies.”
“My apologies for the inconvenience.”
“This happened on my watch, and I take full responsibility.”
“My team is working hard to rectify the situation as quickly as possible.”
“Thank you for your valuable feedback. I will discuss this with those involved and get back to you on how this will be resolved as soon as possible.”

So….do you see now how ‘I’m sorry’ just doesn’t cut it all the time?
If you’d like to add more choices to your vocabulary, expand your comfort zone, and get clear and honest feedback to help you eliminate your communication mistakes (or just bad habits!), I’d like to invite you to join me in my English Elevator program! It’s a 4-week learning journey and I promise you that you will get so many insights it will change your communication game for good!

This is what one of my clients got from his boss after learning with me online. He worked hard on his Word Wardrobe, and finally found the right approach for communicating with his team on tough issues. Until that time, he was always describing things in the same way, was extremely limited in his use of phrases, relied on the same words over and over again, and didn’t have the right communication tools to increase engagement or make people feel welcome asking questions or participating. He sent this to me after our 3rd session. 🙂 #happycoach

I also wanted to compliment you on a very engaging and interactive session. We have struggled with the services message and also the engagement with services to support sales in the past. Your background lends to a very customer focused perspective on what your customer challenges are and how services can help manage reactive and proactive issues in the customer environment. Your approach to asking questions worked well and calling out people to contribute only fostered more engagement. They have been quiet so seeing them engaged in the content was positive.

Pretty cool, right?

If you’d like to work with me for 4 weeks, with personal feedback, lifetime access to my online learning community, with 8 hours of masterclasses, Q&A, and over 20 workbooks to keep forever, click here to find out more. We only have space for 4 people, and I’m keeping the group super small to give everyone personal feedback and answer all your questions.

I’ll hold the English Elevator doors open for you, but don’t wait too long!
I expect it to sell out very soon.

Let’s get your English to the next level in my famous fun, fresh, and fabulous way!
Or….keep on staying ‘functional’ instead of ‘fabulous’!

See you on the inside,

Buffi